This Privacy Policy explains what TwinPet (“we”, “us”) collects when you use the TwinPet app and the twinpet.ai website, why we collect it, and the choices you have. We keep the Service — and this policy — as simple as we can.
1. What we collect
- Account details — your email address, and basic settings.
- Pet photos — the image you upload to create your companion.
- Payment details — handled by Paddle, our payment provider. We receive confirmation of your purchase and plan, but not your full card number.
- Usage and device data — things like app version, operating system, crash logs, and anonymous product analytics that help us fix bugs and improve features.
2. How we use it
We use your data to:
- create your TwinPet and run the app;
- manage your account, subscription, and support requests;
- keep the Service secure and improve it;
- send you important service messages (and, only if you opt in, product updates).
We do not sell your personal data.
3. Your pet photos
Your uploaded pet photos are used to create and generate new content for your companion. We keep the standardized identity images associated with a pet until you delete that pet. We don’t use your photos to train models for anyone else.
4. Payments
Payments are processed by Paddle.com, our Merchant of Record. Paddle handles your payment information under its own privacy policy. We rely on Paddle to keep card data secure and PCI-compliant.
5. Who we share data with
We share data only with service providers that help us run TwinPet — for example payment (Paddle), cloud hosting, email delivery, and analytics — and only as needed to provide the Service. We may also disclose data if the law requires it, or to protect our rights and users’ safety.
6. Where data is stored
Your data may be processed in countries other than your own. When we transfer data internationally, we use appropriate safeguards as required by law.
7. How long we keep it
We keep account data while your account is active, and for a reasonable period afterward to meet legal and accounting needs. Photos follow the rule in section 3. You can ask us to delete your data at any time.
8. Your rights
Depending on where you live, you may have the right to access, correct, export, or delete your personal data, and to object to certain processing. To exercise any of these, email support@twinpet.ai and we’ll help. You can also cancel your subscription at any time (see our Refund Policy).
9. Cookies
Our website uses a small number of cookies to make the site work and to understand aggregate usage. You can control cookies through your browser settings.
10. Younger users
People of all ages may use TwinPet. If applicable law requires consent from a parent or legal guardian for us to process a user’s personal data, TwinPet may be used only with that consent. A parent or legal guardian may contact us at support@twinpet.ai regarding a younger user’s data.
11. Changes to this policy
If we update this policy, we’ll change the date above and, for material changes, let you know in the app or by email.
12. Contact
For any privacy question or request, email support@twinpet.ai.